Privacy Policy

BITESIM LIMITED, trading as BiteSIM (“BiteSIM”, “we”, “us” or “our”), operates https://bitesim.com (the “Site”) and sells digital travel eSIM data plans. This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit the Site, create an account, make a purchase, contact us or use our services.

Who we are

The data controller for personal data collected through the Site is:

Personal data we collect

Depending on how you use the Site, we may collect contact details such as your name, email address and phone number; account information if you create an account; order information such as the eSIM plan selected, destination, order number, purchase date, amount paid and transaction status; support communications, including messages, screenshots and information you provide when requesting assistance or a refund; and marketing preferences, such as whether you choose to receive promotional emails.

When you visit the Site, we may automatically collect technical and usage information, including your IP address, browser type, device type, operating system, language, time zone, approximate location derived from your IP address, pages viewed, products viewed, referring pages, search terms, Site interactions, timestamps, cookies, pixels, log files and similar technologies.

Payments are processed by third-party payment providers. We do not intentionally store your full payment-card number or card security code. Payment providers process payment information in accordance with their own privacy notices.

To deliver and support your eSIM, we may process information related to your order and service status, such as the selected plan, destination, activation status, order reference and technical information needed to provide customer support.

How we use personal data

We use personal data to process payments, confirm orders and deliver eSIM details digitally by email; provide customer service, troubleshoot technical issues and process refund requests; prevent fraud, abuse, unauthorised transactions and security incidents; operate, maintain and improve the Site, products and customer experience; measure the performance of marketing and advertising campaigns; send service-related messages such as order confirmations, delivery notices and support updates; send marketing communications where permitted by law and in line with your preferences; and comply with legal obligations and enforce our Terms of Service.

Where applicable, we process personal data to perform our contract with you, comply with legal obligations, pursue legitimate business interests, or based on your consent.

How we share personal data

We may share personal data with trusted service providers only where necessary to operate our business and provide our services. These may include Shopline, which hosts and operates our online store; payment service providers, to process transactions securely; eSIM fulfilment and connectivity providers, to issue and support purchased eSIM plans; email, customer-support and fraud-prevention service providers; analytics and advertising providers, including Google Analytics where enabled on the Site; and professional advisers, authorities or other parties where required by law or necessary to protect our rights, users or business.

We do not sell personal data for money. We do not permit service providers to use personal data for their own independent marketing purposes.

International data transfers

Our service providers and eSIM fulfilment partners may process personal data in countries outside your country of residence. Where required, we take reasonable steps to ensure that such transfers are protected in accordance with applicable law.

Cookies and similar technologies

We use cookies and similar technologies to operate the Site, remember preferences, understand Site usage, prevent fraud and measure advertising performance.

You can manage or block cookies through your browser settings. Please note that disabling certain cookies may affect Site functionality, including checkout and account features.

Where required by law, we will request consent before placing non-essential cookies.

Marketing

If you opt in to marketing communications, we may send you information about BiteSIM products, offers and travel eSIM services. You can unsubscribe at any time by using the unsubscribe link in an email or by contacting support@bitesim.com.

We will continue to send essential transactional messages relating to your purchases and account.

Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the service, resolving disputes, preventing fraud, maintaining business records and complying with legal obligations.

The retention period may vary depending on the type of data and the reason it was collected. When data is no longer needed, we will delete it, anonymise it or securely store it where continued retention is required by law.

Your rights

Depending on your location and applicable law, you may have the right to request access to personal data we hold about you; request correction of inaccurate or incomplete personal data; request deletion of personal data in certain circumstances; request restriction of processing in certain circumstances; object to certain processing, including direct marketing; withdraw consent where processing is based on consent; request a portable copy of certain personal data where applicable; and lodge a complaint with the relevant data-protection authority.

To exercise your rights, contact support@bitesim.com with the subject line “Privacy Request”. We may ask for information to verify your identity before responding.

Security

We use reasonable administrative, technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

Children

The Site and our services are not intended for individuals under 18 years old. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to delete it.

Third-party links

The Site may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review the privacy policy of any third-party website before providing personal data.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or privacy practices. We will post the updated version on this page and update the Effective Date.

Contact us

For questions, complaints or privacy requests, contact: