Refund Policy

This Refund Policy applies to purchases made through bitesim.com. BiteSIM provides digital travel eSIM data plans. Please read this policy carefully before placing an order.

eSIM details, including activation instructions and QR codes, are delivered digitally by email. Because an eSIM may be activated or used after delivery, refunds are only available in the situations described below.

When you may be eligible for a refund

You may be eligible for a full or partial refund when a verified technical issue caused by BiteSIM or our connectivity provider prevents your eSIM from working as intended.

Examples may include:

• The eSIM cannot connect to a supported mobile network after it has been correctly installed and configured.
• The eSIM service stops working due to a verified technical issue that is not caused by the customer’s device, settings or local network conditions.
• You were charged more than once for the same order because of a payment processing error.

Refund eligibility is assessed case by case after our support team has reviewed the reported issue. We may request information needed to investigate the issue, including your order number, device model, destination, screenshots and relevant network settings.

Before we process a refund

Please contact us at support@bitesim.com as soon as the issue occurs. Before approving a refund, our support team may ask you to confirm that your device is eSIM-compatible and carrier-unlocked, the eSIM has been installed correctly, mobile data and data roaming are enabled where required, the BiteSIM eSIM is selected for mobile data, and any required APN or network settings have been entered correctly.

Our support team is available by email. We aim to reply within one business day.

Refund amount

If an eSIM never connects to the internet because of a verified technical issue caused by BiteSIM or our connectivity provider, we may issue a full refund to the original payment method.

If an eSIM worked only partially and then experienced a verified technical issue, we may issue a partial refund based on the unused portion of the purchased plan and the nature of the issue.

We do not charge an administration fee for approved refunds. Refund decisions are made after reviewing the available order and technical information.

If you entered an incorrect email address but believe the eSIM has not been accessed or activated, contact us immediately at support@bitesim.com. We will make reasonable efforts to assist, but a refund cannot be guaranteed.

How to request a refund

Email support@bitesim.com with the subject line Refund Request.

Please include your order number, the email address used for the purchase, your device model, destination, a description of the issue, and screenshots of the issue and relevant device or network settings where available.

Please contact us within 30 days of purchase and while the issue can still be verified. Reporting an issue promptly helps us investigate and resolve it more effectively.

How refunds are issued

Approved refunds will normally be returned to the original payment method used for the purchase. The time for a refund to appear may vary depending on your payment provider and bank.

Where appropriate and with your agreement, BiteSIM may offer store credit for a future eSIM purchase instead of a refund.

Contact us